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Then close up the printer and print a test page (On the c4385 press the Cancel and Green buttons). When you've got the tray moving smoothly, make sure you remove any stray cotton fluff, especially from the rubber wipers. I've tried removing and reseating print cartridges, and also replacing them. It is always better to use genuine print cartridge versus the compatible and remanufactured cartridges offered throughout the internet for your HP PhotoSmart C5280 printer and heres why: There is no risk of malfunctioning. Also the orange '' symbol below and to the left is flashing. I was careful not to get alcohol anywhere where ink doesn't normally splash. The message 'Refer to printer documentation' now appears in the display window below a heading Print Cartridges. I don't think it took me so long, but I didn't go nuts, just cleared where the moving parts slide. I cleaned mine with cotton balls, a hemostat, and cheap vodka. Replaces: HP 74 / HP 75 / HP 74XL / HP 75XL. Set of 5: HP 74XL and HP 75XL Remanufactured Ink Cartridges - 3 Black & 2 Color. My c4385 was out of warranty and had printed almost 9000 pages when enough ink had accumulated to gum up the wiper tray rails. Ink Cartridges for the HP PhotoSmart C5280. The tray should slide easily back and forth, at right angles to the print carriage, with just a little hesitation when the wipers go under a scraper bar that sits behind the carriage. Specifically, the carriage Auyeung1962 refers to is an inkjet wiper tray that sits under the cartridges on the right side of the printer. Auyeung1962's answer worked for clearing a carriage jam message on my HP PhotoSmart c4385 that persisted after the paper path was clear, the print carriage was moving freely, power was confirmed, and a hard reset had been performed. I am now getting this error ' print cartridges ' 'Refer to Printer documentation' The cartiges were all working fine, in the middle of printing out a document, I removed the remaining papaer from the tray so the job would not comnplete ( it was many pages and had started printing in the wrong orientation - so tried to avoid undu waste). Note that there is a difference between a paper jam and a carriage jam, although one can cause the other.